Fix Epnaccount Value and Try Again Eproccessing Network
A merchant account is an agreement between a merchant, an acquiring bank, Visa, MasterCard, and possibly American Express, Find, Diners Lodge, JCB, etc.
eProcessing Network processes transactions for merchants using each merchants own merchant account. In the same manner that a clerk in a retail store swipes a client's menu through a box that processes that merchant'due south transactions using that merchant's own merchant account, eProcessing Network processes merchant'south Internet transactions using each Internet merchant'south own merchant account.
eProcessing Network is essentially the Net equivalent of the swipe hardware constitute in retail stores, with quite a bit of enhanced functionality specific to Internet processing.
eProcessing Network does not offer merchant accounts, does not profit from merchant accounts, and is non a political party to merchant business relationship agreements. Just merchants may be a party to these agreements, therefore banks will non talk over with eProcessing Network the state of a merchant's merchant account, or the responses that they return for each transaction asking.
This ways that merchants must contact their acquiring bank with any questions specific to their merchant business relationship.
Questions that only your acquiring bank can answer include, but are not limited to:
When eProcessing Network processes transactions for merchants using each merchant's own merchant account, we provide each merchant with the response returned past their acquiring depository financial institution's processor. These responses are documented in the Resource department of the e PN/MSC.
If you have questions every bit to why you are receiving a specific response to a transaction, you must contact your acquiring banking company. These questions include, but may non be limited to:
- Why is a transaction existence DECLINED when the customer says the bill of fare is good?
- Why does the AVS response land that the customer'due south address is not a lucifer when the customer says the address information is correct?
- Why aren't American Express or Discover transactions being accepted?
A merchant account is an agreement between a merchant, an acquiring bank, Visa, MasterCard, and possibly American Express, Find, Diners Lodge, JCB, etc.
eProcessing Network processes transactions for merchants using each merchants own merchant account. In the same manner that a clerk in a retail store swipes a client's menu through a box that processes that merchant'due south transactions using that merchant's own merchant account, eProcessing Network processes merchant'south Internet transactions using each Internet merchant'south own merchant account.
eProcessing Network is essentially the Net equivalent of the swipe hardware constitute in retail stores, with quite a bit of enhanced functionality specific to Internet processing.
eProcessing Network does not offer merchant accounts, does not profit from merchant accounts, and is non a political party to merchant business relationship agreements. Just merchants may be a party to these agreements, therefore banks will non talk over with eProcessing Network the state of a merchant's merchant account, or the responses that they return for each transaction asking.
This ways that merchants must contact their acquiring bank with any questions specific to their merchant business relationship.
Questions that only your acquiring bank can answer include, but are not limited to:
When eProcessing Network processes transactions for merchants using each merchant's own merchant account, we provide each merchant with the response returned past their acquiring depository financial institution's processor. These responses are documented in the Resource department of the e PN/MSC.
If you have questions every bit to why you are receiving a specific response to a transaction, you must contact your acquiring banking company. These questions include, but may non be limited to:
- Why is a transaction existence DECLINED when the customer says the bill of fare is good?
- Why does the AVS response land that the customer'due south address is not a lucifer when the customer says the address information is correct?
- Why aren't American Express or Discover transactions being accepted?
Before following this procedure, we recommend you ostend that your browser's Save this countersign in your countersign list choice is non checked when you login to the e PN/MSC.
If your browser's Salvage this countersign in your password list selection is checked and you change your password in the east PN/MSC, then you will lock yourself out of the e PN/MSC because your browser will keep to present the previously-saved password.
eProcessing Network recommends that you never use the Save this password in your password list with whatever browser at whatever Spider web site.
If you have checked your browser'southward Save this password in your password list option, information technology should have the option that allows you lot to clear its memory of the password.
To change the password used to access our organization, log in to the due east PN/MSC with your eProcessing Network Username/Account Number and current countersign.
- Click Settings from the side bar menu.
- Select Alter Passowrd.
- Enter your old password for verification.
- Enter the desired new password twice
- Click on the Alter Password button.
Before following this procedure, we recommend you ostend that your browser's Save this countersign in your countersign list choice is non checked when you login to the e PN/MSC.
If your browser's Salvage this countersign in your password list selection is checked and you change your password in the east PN/MSC, then you will lock yourself out of the e PN/MSC because your browser will keep to present the previously-saved password.
eProcessing Network recommends that you never use the Save this password in your password list with whatever browser at whatever Spider web site.
If you have checked your browser'southward Save this password in your password list option, information technology should have the option that allows you lot to clear its memory of the password.
To change the password used to access our organization, log in to the due east PN/MSC with your eProcessing Network Username/Account Number and current countersign.
- Click Settings from the side bar menu.
- Select Alter Passowrd.
- Enter your old password for verification.
- Enter the desired new password twice
- Click on the Alter Password button.
To change the e-mail accost used to notify y'all of processed transactions, log in to the e PN/MSC with your eProcessing Network Username/Business relationship Number and current password.
Select Account Config in the driblet down and click Go!
The e-mail accost we have will be displayed in the Email Address input box. Past default, this is the email address that your sales office provided united states of america with when your sales office entered you on our organization.
To change the email address, just overwrite the displayed electronic mail address with the desired new email address and click the Change Email button.
You tin can enter up to two e-mail addresses by separating them with a comma, i.e.:
email1@isp1.com,email2@isp2.com
To change the e-mail accost used to notify y'all of processed transactions, log in to the e PN/MSC with your eProcessing Network Username/Business relationship Number and current password.
Select Account Config in the driblet down and click Go!
The e-mail accost we have will be displayed in the Email Address input box. Past default, this is the email address that your sales office provided united states of america with when your sales office entered you on our organization.
To change the email address, just overwrite the displayed electronic mail address with the desired new email address and click the Change Email button.
You tin can enter up to two e-mail addresses by separating them with a comma, i.e.:
email1@isp1.com,email2@isp2.com
Due to numerous attempts by unauthorized persons to gain access to merchant's accounts, the eProcessing Network Merchant Back up Heart (e PN/MSC) is configured to allow upwardly to three unsuccessful login attempts within fifteen minutes. If three unsuccessful login attempts are reached within fifteen minutes, and so access to the e PN/MSC is locked out for thirty minutes.
This does not affect processing from a merchant's Web site, shopping cart, etc.
If you find that you cannot access the east PN/MSC, then we advise that you lot confirm the following:
- Is your Caps Lock key on? Passwords ARE cASe-seNSItIVe!
- Is your Salvage this password in your password list option checked? Have you changed your password since you checked that pick? If then, then you lot have locked yourself out of the east PN/MSC. We recommend you never use the Save this password in your password listing option with any browser at any Web site.
- Are yous sure y'all have the correct password
It'south also entirely possible that someone else is trying to log in equally you. We recommend you lot expect at least 30 minutes and endeavour again. Nosotros apologize for any inconvenience this may cause y'all, merely nosotros have had to implement this policy for the protection of merchants utilizing eProcessing Network.
If you have forgotten your password, nosotros tin have the system generate a new password for y'all, but this will not unlock a locked business relationship.
Practice not email the password to us (or to anyone else for that matter), and be sure to modify your countersign oftentimes.
If you would like your countersign reset, it will exist necessary for you to download, print, consummate, sign and fax the states (713 880-0330) the eProcessing Network Countersign Reset Request Form, available here, allowing us to verify your authorization to reset the password to that which was originally issued.
Yous must also include a re-create of the original Merchant Business relationship Application or eProcessing Network Merchant Service Agreement.
Nosotros are unable to process incomplete faxes or faxes that do not include a copy of the original Merchant Account Application or eProcessing Network Merchant Service Agreement with the eProcessing Network Reset Password grade. We regret the inconvenience, however, it is necessary to protect the integrity of merchant'south information.
Normal fax processing takes one-3 days.
Utilize of the eProcessing Network Password Reset Request Form requires you to take Adobe® Acrobat® Reader installed. If y'all do not accept Adobe® Acrobat® Reader installed on your computer, you can install information technology, free of charge, by clicking on the Get Acrobat Reader logo to the right and following Adobe's® instructions.
Due to numerous attempts by unauthorized persons to gain access to merchant's accounts, the eProcessing Network Merchant Back up Heart (e PN/MSC) is configured to allow upwardly to three unsuccessful login attempts within fifteen minutes. If three unsuccessful login attempts are reached within fifteen minutes, and so access to the e PN/MSC is locked out for thirty minutes.
This does not affect processing from a merchant's Web site, shopping cart, etc.
If you find that you cannot access the east PN/MSC, then we advise that you lot confirm the following:
- Is your Caps Lock key on? Passwords ARE cASe-seNSItIVe!
- Is your Salvage this password in your password list option checked? Have you changed your password since you checked that pick? If then, then you lot have locked yourself out of the east PN/MSC. We recommend you never use the Save this password in your password listing option with any browser at any Web site.
- Are yous sure y'all have the correct password
It'south also entirely possible that someone else is trying to log in equally you. We recommend you lot expect at least 30 minutes and endeavour again. Nosotros apologize for any inconvenience this may cause y'all, merely nosotros have had to implement this policy for the protection of merchants utilizing eProcessing Network.
If you have forgotten your password, nosotros tin have the system generate a new password for y'all, but this will not unlock a locked business relationship.
Practice not email the password to us (or to anyone else for that matter), and be sure to modify your countersign oftentimes.
If you would like your countersign reset, it will exist necessary for you to download, print, consummate, sign and fax the states (713 880-0330) the eProcessing Network Countersign Reset Request Form, available here, allowing us to verify your authorization to reset the password to that which was originally issued.
Yous must also include a re-create of the original Merchant Business relationship Application or eProcessing Network Merchant Service Agreement.
Nosotros are unable to process incomplete faxes or faxes that do not include a copy of the original Merchant Account Application or eProcessing Network Merchant Service Agreement with the eProcessing Network Reset Password grade. We regret the inconvenience, however, it is necessary to protect the integrity of merchant'south information.
Normal fax processing takes one-3 days.
Utilize of the eProcessing Network Password Reset Request Form requires you to take Adobe® Acrobat® Reader installed. If y'all do not accept Adobe® Acrobat® Reader installed on your computer, you can install information technology, free of charge, by clicking on the Get Acrobat Reader logo to the right and following Adobe's® instructions.
Your Merchant Service Provider (MSP) controls the credit card types your merchant business relationship is able to accept. Generally, by default, merchant accounts are enabled to accept Visa and MasterCard.
If yous would like to add the ability to be able to accept boosted bill of fare types (American Express, Discover, etc.), you lot must open an account with each credit card visitor, and then have your MSP enable your merchant account for that additional card blazon.
The easiest fashion for merchants to open an account with boosted credit card companies is frequently to contact your MSP and request that they assist you in the procedure.
After you ostend with your MSP which credit carte du jour types your merchant business relationship is enabled for, ostend that each of those carte du jour types is checked in the Account Config section of the e PN/MSC. This will allow eProcessing Network to process those bill of fare types for y'all on your behalf:
- Login to the Merchant Back up Center
- Click Settings in the side bar menu, then click Account Config.
- Click the corresponding check box(es) for the desired card type(s).
- Click the button labeled "Change Card Types ".
Considering of the fact that eProcessing Network is non a party to your merchant account, your sales office or your MSP must help you lot with this process.
You tin can usually observe your MSP's Customer Service Departments Cost-Free phone number on the Welcome kit they should provide you with and on the monthly statement they send you.
Your Merchant Service Provider (MSP) controls the credit card types your merchant business relationship is able to accept. Generally, by default, merchant accounts are enabled to accept Visa and MasterCard.
If yous would like to add the ability to be able to accept boosted bill of fare types (American Express, Discover, etc.), you lot must open an account with each credit card visitor, and then have your MSP enable your merchant account for that additional card blazon.
The easiest fashion for merchants to open an account with boosted credit card companies is frequently to contact your MSP and request that they assist you in the procedure.
After you ostend with your MSP which credit carte du jour types your merchant business relationship is enabled for, ostend that each of those carte du jour types is checked in the Account Config section of the e PN/MSC. This will allow eProcessing Network to process those bill of fare types for y'all on your behalf:
- Login to the Merchant Back up Center
- Click Settings in the side bar menu, then click Account Config.
- Click the corresponding check box(es) for the desired card type(s).
- Click the button labeled "Change Card Types ".
Considering of the fact that eProcessing Network is non a party to your merchant account, your sales office or your MSP must help you lot with this process.
You tin can usually observe your MSP's Customer Service Departments Cost-Free phone number on the Welcome kit they should provide you with and on the monthly statement they send you.
If y'all alter your depository financial institution business relationship, you must download, impress, complete, sign and fax usa (713 880-0330) the eProcessing Network Checking Account Info for ACH Change Request Form, available hither
Normal fax processing takes 1-3 days.
We also recommend that you contact your MSP and notify them of the new bank account data as well.
Utilize of the eProcessing Network Password Reset Request Form requires you to accept Adobe® Acrobat® Reader installed. If you exercise not have Adobe® Acrobat® Reader installed on your computer, you can install it, gratis of charge, by clicking on the Go Acrobat Reader logo to the right and following Adobe's® instructions.
If y'all alter your depository financial institution business relationship, you must download, impress, complete, sign and fax usa (713 880-0330) the eProcessing Network Checking Account Info for ACH Change Request Form, available hither
Normal fax processing takes 1-3 days.
We also recommend that you contact your MSP and notify them of the new bank account data as well.
Utilize of the eProcessing Network Password Reset Request Form requires you to accept Adobe® Acrobat® Reader installed. If you exercise not have Adobe® Acrobat® Reader installed on your computer, you can install it, gratis of charge, by clicking on the Go Acrobat Reader logo to the right and following Adobe's® instructions.
Source: https://www.eprocessingnetwork.com/contact.html